Frequently Asked Questions
Everything you need to know about our fresh-baked goods and delivery.
How do you ensure the freshness of baked goods during shipping?
All orders are baked to order and packaged in airtight, eco-friendly containers. We use expedited shipping methods and thermal liners when necessary to ensure your treats arrive as fresh as if they just came out of our oven.
Can I schedule a specific delivery date for a special event?
Yes, during the checkout process, you can select a preferred delivery date. We recommend choosing a date 1-2 days prior to your event to account for any potential carrier delays.
Do you offer gluten-free or vegan options?
We have a dedicated selection of gluten-free and vegan pastries. While we take every precaution to prevent cross-contamination, please note that our facility also processes wheat, dairy, and nuts.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or if you are unsatisfied with the quality, please contact us within 24 hours for a replacement or refund.
How should I store my bakery items once they arrive?
Each order includes a storage guide. Generally, cookies and breads stay fresh at room temperature for 3-5 days, while cakes and cream-filled pastries should be refrigerated immediately.
Do you provide local pickup options?
Absolutely! If you are in the Deerfield area, you can select 'Local Pickup' at checkout to skip shipping fees and collect your order directly from our storefront.